Alaska Hairdresser and Barber Certification Practice Exam

What should you do if a client has an adverse reaction to a product?

1. Ignore the reaction

2. Follow emergency procedures and document the incident

3. Change the product immediately

4. Check with the manager

The correct answer is: Follow emergency procedures and document the incident

In situations where a client experiences an adverse reaction to a product, following emergency procedures and documenting the incident is essential for several reasons. First, emergency procedures are designed to ensure the client’s safety and well-being. This may involve providing immediate assistance to the client, such as rinsing the affected area, applying cold compresses, or administering first aid if necessary. Secondly, documenting the incident is crucial for a few key reasons. It creates a formal record of what occurred, including details about the product used, the client's symptoms, and the actions taken. This is important not only for the health and safety of the client but also for legal and professional accountability. Documentation can provide important insights for future reference regarding the safety and efficacy of products used in the salon. Additionally, thorough documentation can be useful if the client reports the incident or if there is any follow-up needed regarding their health. It helps maintain professional standards and can inform decisions about product use in the future. In contrast, ignoring the reaction could lead to serious consequences for the client’s health and the salon's reputation. Changing the product immediately without assessing the situation might exacerbate the client's reaction. Similarly, checking with the manager has its place, but taking immediate action based on established emergency procedures takes